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Frequently Asked Questions

Q. What do I bring to campus?

Q. So what kind of computer should I bring

Q. I forgot my MyWesley Password

Q. How do I access my student email or reset my email password?

Q. I am not getting Emergency Alert messages on my cell phone, or I have received notification that I must validate my information?

Q. My computer won't work, can Wesley IT help?

Q. My computer works fine, but I do not get Internet in my room?

Q. My TV does not work in my room? I do not get any channels, how do I set it up?

Q. But the cable jack in my room is pushed in and I cannot connect my TV cable to it. What can I do?

Q. I brought a device that requires wi-fi to access the Internet, but I do not have wi-fi in my room. What can I do?

Q. I found the WESLEY_STUDENT or WESLEY_FS wi-fi and want to connect. How do I do that?

Q. I have a game console that uses wi-fi. What can I do?

Q. My phone does not work in my Res Hall room. Can you help?

Q. What kind of computer should I bring? Do i need Microsoft Office or a compatible Office software on my computer?

 

 

Q. What do I bring to campus?

As a resident, you will want to contact your roommate(s) sometime in the months before coming to campus.  There are a few shared resources that only one resident in the room should bring connections for.  Please click this link to see more details on What To Bring.

Q. So what kind of computer should I bring?

The type of computer you use is whatever you prefer.  However, it is the College Policy that all computers have up-to-date virus software loaded before connecting to the campus network.

The IT department is working to bring wi-fi availability to all areas of the campus to make it easier for those students with wi-fi campabilities in their computers or phones to connect to the network. 

Q. I forgot my MyWesley password

Contact the IT Help Desk at 302.736.4199 for your password. please provide the information requested on the phone and we will provide your password. We cannot send the password via email. 

Q. How do I access my student email or reset my email password?

Email for students is provided through the Microsoft Live(at)EDU service.  Students login using their provided userid and passwords through http://email.wesley.edu.

New student emails will be provided during the Student Orientation Advanced Registration (SOAR) dates.

Download the New Student Email.pdf, which explains how to access your student email account as well as reset your password.

Q. I am not getting Emergency Alert messages on my cell phone, or I have received notification that I must validate my information?

Weskey College maintains a list of all students, faculty and staff and their provided cell phone numbers.  Students' information is automatically added to the Emergency Notification database.  For self enrollment, click HERE.

Q. My computer won't work, can Wesley IT help?

Only basic services are provided for student and faculty personal computers.  The IT Technicians can provide basic diagnosis to determine what the problem might be, and may be able to resolve minor (drivers, configuration, etc) issues.  The Wesley IT group will also load software that has been purchased by the student.  For more intense issues, we recommend the services of an outside service, such as the Alpha Team, located locally and Alumni of Wesley College. Click here for a link to their website, http://www.alphateam.co

Q. My computer works fine, but I do not get Internet in my room?

Wesley College Information Technology provides wi-fi or a network connection for each bed in a room (2 in a double, 4 in a quad, etc).  You must provide your own Cat-5 cable for connecting the computer to the provided network jack. For wired computers: Please try the computer in another network connection in the room.  If the computer works in another connection that another computer works, the problem is your network connection, please notify your RA or RD before one of you contacts Information Technology.  If your computer does NOT work in the other connection, either it is your computer or a much bigger problem with the network.  Test a neighbor's computer in your network jack to narrow the problem to either the network or your computer. For wireless connections, please follow these directions for installing wireless access on your computer.

Q. My TV does not work in my room?  I do not get any channels, how do I set it up?

Wesley College provides basic cable service from Comcast Cable to all Resident Hall rooms.  Please check the User Manual for your specific TV on te steps to connect to a 75ohm connection, and to select the correct input for that connection.  If you are confident that the TV is setup correctly, try the TV in a neighbor's room.  If it works in the neighbor's room, contact your Resident Assistant (RA) or Resident Director (RD). 

Q. But the cable jack in my room is pushed in and I cannot connect my TV cable to it.  What can I do?

The first thing to do is to contact the RA or RD for your Resident Hall.  The RA or RD will confirm that this is an issue that requires the attention of the Wesley College Information Technology Department.  One or the other should then open an issue with by contacting the IT Department by calling 736-4199 or email at support(at)wesley.edu.   

Q. I brought a device that requires wi-fi to access the Internet, but I do not have wi-fi in my room. What can I do?

Wi-fi is offered throughout campus, including all Resident Halls, Parker Library, Student Life Lounge, The Underground, Cannon Hall, the outdoors Amphitheater, and College Center 4th Floor.  Problems with wi-fi should be brought to the attention of the Information Technology Help Desk at 736-4199 or email to support(at)wesley.edu.  

Personal routers are not allowed.  Students bringing personal routers to Campus will have them confiscated and will be fined for Failure To Comply.  

Q. I found the WESLEY_STUDENT or WESLEY_FS wi-fi and want to connect.  How do I do that?

WESLEY_STUDENT is for students only.  Instructions for connecting to the WESLEY_STUDENT or WESLEY_FS wi-fi are in the SOP's section of the Information Technology website, found here

Q. I have a game console that uses wi-fi. What can I do?

Information Technology has provided a wi-fi network specifically for game consoles, called Wesley_WEN.  The password for this network is available by providing your room number to the Information Technology Help Desk at 736-4199 or email to support(at)wesley.edu.  Note:  Wii game consoles are not supported on the Wesley_WGN wireless network.  You must connect them using a network cable and the Wii network adapter.

Personal routers are not allowed.  Students bringing personal routers to Campus will have them confiscated and will be fined for Failure To Comply.  

Q. My phone does not work in my Res Hall room.  Can you help?

Other than specific areas in Resident Halls where cell phone signals are very weak, the College does not provide phone service to the rooms.  However, for those rooms that do have phone service to the room, yhe first thing to do is to contact the RA or RD for your Resident Hall. The RA or RD will confirm that this is an issue that requires the attention of the Wesley College Information Technology Department. Please make sure that you have a dial tone when you lift the handle, and  you must dial "9" before dialing the seven-digit local number.  The College does not allow long distance numbers from Res Hall rooms.  For long distance, you must purchase a long distance card that provides an 1-800 number to call.  They are available in the Bookstore in the base of College Center across from the Underground.

Q. What kind of computer should I bring? Do I need Microsoft Office or a compatible Office software on my computer?

Any operating system will work on campus, including Microsoft Windows, MAC OSx, Linux, etc. In some cases, you may need an understanding of the operating system in order to get connected to the network, but Information Technology can help. Wesley Information Technology has a contract for student access to Microsoft Office program Word, Excel, and PowerPoint on SkyDrive. Click here for a link to the procedure document for accessing this useful area.